Frequently Asked Questions

You can upload a wide variety of file types, including all common image formats (JPG, PNG, GIF, SVG), video files (MP4, MOV), audio files (MP3), and even 3D models. Our system is designed to handle all your creative assets.

Once you've created a presentation, you can generate a unique, secure link with a single click. You can share this link with your clients or stakeholders. For added security, you can also protect the link with a password and set an expiration date, giving you full control over who sees your work and for how long.

Absolutely. You can upgrade or downgrade your plan at any time directly from your account settings. The changes will be prorated, so you only pay for what you use.

Your security is our top priority. All video streams are protected with industry-standard AES-128 bit encryption. This means the video files on our servers are unreadable, and are only decrypted in the browser when an authorized, logged-in user views them. This ensures your intellectual property remains secure.

For our paid plans, every file you upload is automatically scanned for malware and viruses. This adds an extra layer of security to your workspace, protecting both you and your clients from potential threats.

With our Pro plan, you can serve your projects from your own subdomain (e.g., `feedback.yourcompany.com`). Your clients will receive a fully branded link, creating a seamless and professional experience without any mention of Mockhub. You simply need to point a CNAME record from your domain to ours, and we handle the rest, including SSL certificates.

Yes! Starting with the Plus plan, you can replace the Mockhub logo with your own and customize the platform's accent colors to match your brand's visual identity. This ensures a consistent brand experience for your clients.